Shipping policy

Shipping Policy

Thank you for shopping with Lune Aure.

We are committed to processing and shipping your order as quickly as possible.

Processing Times

Orders are typically processed within 1–3 business days after payment is received.

Please note that processing times may be longer during:
- peak periods
- sales
- public holidays
- product launches

You will receive a confirmation email once your order has been placed.

Shipping Times

Estimated shipping times:

Australia
- Standard Shipping: 7 – 10business days

International
- Standard International Shipping: 7–21 business days

Please note that shipping times are estimates only and may vary depending on your location, customs processing, and courier delays.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

We may offer:
- Free standard shipping on selected orders
- Flat-rate shipping on selected orders
- Promotional free shipping during special campaigns

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:
- courier issues
- customs delays
- weather disruptions
- high shipping volumes

We are not responsible for delays once an order has been dispatched, but we will always do our best to assist where possible.

Incorrect Shipping Details

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us as soon as possible at luneaure.australia@gmail.com

Lost or Stolen Parcels

Once an order has been marked as delivered, we are not responsible for lost or stolen parcels.

If your parcel is missing, please contact the shipping carrier directly. If needed, we are happy to assist you in lodging an enquiry.

International Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country.

These charges are the responsibility of the customer.

If you have any questions about shipping, please contact us at:

luneaure.australia@gmail.com