Find clear answers about Lune Aure cultured pearl jewellery, materials, care, packaging, shipping, pre-orders and returns. Lune Aure is an Australian pearl jewellery brand based in Sydney.
Pearls and Materials
Are Lune Aure pearls real?
Yes. Lune Aure pearl jewellery is made with genuine cultured pearls, including freshwater, baroque and Edison pearl designs. We do not use plastic or imitation pearl beads in our pearl jewellery.
Why does each pearl look slightly different?
Cultured pearls are individually formed. Small variations in shape, tone, surface and lustre are natural characteristics, not faults. Baroque pearls are especially valued for their distinctive organic forms, so no two pieces will look exactly alike.
What materials are used in Lune Aure jewellery?
Materials vary by design. Selected pieces feature 925 sterling silver, gold-plated silver, gold-filled components or gold-tone finishes. The confirmed materials for each piece are listed on its product page.
Is all Lune Aure jewellery hypoallergenic, nickel-free or lead-free?
We do not make a collection-wide hypoallergenic, nickel-free or lead-free claim. Materials differ between designs. If you have known metal sensitivities, please review the product details and contact us before ordering.
Where can I find product measurements?
Confirmed measurements such as chain length, pearl size and ring fit are shown on the relevant product page where available. If a measurement is not listed, please contact us before purchasing.
Jewellery Care
How should I care for cultured pearl jewellery?
Put pearl jewellery on after perfume, skincare and cosmetics, and remove it before changing clothes. After wear, wipe each piece gently with a soft, dry cloth before storing it.
Can I wear pearl jewellery in water?
No. Remove pearl jewellery before showering, swimming, exercising or sleeping. Avoid prolonged contact with water, perspiration, perfume, lotions and household cleaning products.
How should I clean and store my jewellery?
Use a soft, dry cloth and avoid abrasive cleaners or ultrasonic cleaning. Store each piece separately in its gift box, away from moisture, direct sunlight and harder jewellery that may scratch the pearls.
Packaging and Gifting
How is my jewellery packaged?
Every order is presented in a gift box, suitable for gifting and safekeeping.
Is Lune Aure jewellery suitable for gifting?
Yes. Our pearl necklaces, earrings, rings and bracelets are selected for birthdays, bridal styling, anniversaries and meaningful everyday gifts. Each order arrives in a gift box.
Orders, Shipping and Pre-Orders
Where is Lune Aure based?
Lune Aure is based in Sydney, Australia.
How long does order processing take?
In-stock orders are dispatched from Sydney within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Do you offer free shipping in Australia?
Yes. During our 30-Day Launch Offer, complimentary standard shipping is available on every Australian order, with no minimum spend.
Do you offer a first-order discount?
Eligible first-time customers can enter WELCOME10 at checkout to receive 10% off their first order. The code is limited to one use per customer and cannot be combined with another discount.
How long does delivery take?
Standard delivery within Australia is estimated at 2–6 business days after dispatch, depending on the destination and Australia Post network conditions. Where international delivery is available, delivery is generally estimated at 7–21 business days after dispatch. These timeframes are estimates and may be affected by carrier or customs delays.
What does pre-order mean?
If current stock sells out, selected pieces may remain available for pre-order. Please allow approximately two weeks for pre-order preparation before dispatch. Delivery time is additional.
Do you ship internationally?
Yes. International delivery availability and charges are shown at checkout. Customs duties, taxes and import fees are the customer’s responsibility.
Returns and Support
Can I return an item?
Lune Aure offers a 30-day return period from the date you receive your order. Items must be unworn, unused, with tags, in their original packaging and accompanied by proof of purchase. Sale items and gift cards cannot be returned. Please review our Return Policy before sending anything back.
What should I do if my order arrives damaged or incorrect?
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect. We will review the issue and help with the next steps.
How can I contact Lune Aure?
Email luneaure.australia@gmail.com with your question or order details. We are happy to clarify materials, measurements, care, shipping or returns before you purchase.